Online Training | 800‑258‑3837
Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
sskusmat_vod
Training Time ?
114 to 140 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
12
Quiz Questions
26
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Course screen Course screen Course screen
Overview

Service Matters

Excellent customer service is a cornerstone of every successful organization. This course teaches all employees who engage with customers how to become a customer service superstar.

With the goal of showing employees how they can become exceptional service providers, this course is composed of 11 lessons, each of which shares advice, insight, and guidance from six customer service professionals who represent the best of the best. Dedicated to providing the training, techniques, and skills necessary to excel in customer service, course topics include motivating your team, personal motivation to provide great service, advice for new team members, building rapport, handling bad days, handling different types of customers, and skills to build to become an excellent service provider.

Present this course so all trainees and experienced customer service personnel know the skills and techniques needed to provide stellar service to your customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees at all levels and departments whose job responsibilities include customer service and customer relations

Topics
The course presents the following topical areas:
  • Introduction To Our Group
  • Motivation To Excel
  • What's In It For You?
  • Advice For New Team Members
  • Taking Ownership
  • Building Rapport
  • Handling Bad Days
  • Handling Varied Customer Styles
  • Is The Customer Always Right?
  • Demonstrating You Care
  • Who Would Replace You?
  • Excellent Customer Service: Natural Or Learned?

© Mastery Technologies, Inc.