Service Matters

Excellent customer service is a cornerstone of every successful organization. This Service Matters course teaches all employees who engage with customers how to become a customer service superstar.

With the goal of showing employees how they can become exceptional service providers, this course is composed of 11 lessons, each of which shares advice, insight, and guidance from six customer service professionals who represent the best of the best. Dedicated to providing the training, techniques, and skills necessary to excel in customer service, course topics include motivating your team, personal motivation to provide great service, advice for new team members, building rapport, handling bad days, handling different types of customers, and skills to build to become an excellent service provider.

Present this course so all trainees and experienced customer service personnel know the skills and techniques needed to provide stellar service to your customers.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees at all levels and departments whose job responsibilities include customer service and customer relations

• Introduction To Our Group
• Motivation To Excel
• What's In It For You?
• Advice For New Team Members
• Taking Ownership
• Building Rapport
• Handling Bad Days
• Handling Varied Customer Styles
• Is The Customer Always Right?
• Demonstrating You Care
• Who Would Replace You?
• Excellent Customer Service: Natural Or Learned?

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute