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What to Say When: Criticizing a Team Member's Work

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Course Format
Video on Demand  Video On Demand
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Training Time ?
5 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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An employee’s performance has dipped, they have upset a customer, or you are not pleased with the quality of their work. All of these scenarios are easy to imagine, and getting that employee back on track is an essential part of your job as a manager. So what do you say? After all, an employee who feels they are being attacked will not be receptive to what you are saying, and may not fully understand what the problem is or what you want to do about it. This course illustrates how to have a productive conversation focused on the facts, instead of a personal attack. Learn how to gain agreement on the issues from the employee, and then agree on the next steps to reach a resolution. While getting an employee back on track may seem difficult, it will become much easier through the communication strategies presented here.

This course is part of the What To Say When series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Managers and supervisors who need to provide negative feedback on an employee's work

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