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What to Say When: You're New on the Job

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
4 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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When you’re new on the job, or assigned a new role, you want to appear to be completely competent and to please the people who ask you to perform tasks within your areas of responsibilities. So when you’re given a task, do you know what to say in order to get all the information required to complete it? Find out what is to be done, when it’s to be done, how it’s to be done, and what resources can be used to complete the task. This video uses a narrative example to demonstrate how to take on a new task, and gather all the information needed to succeed.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Any employee assuming a new responsibility or job task

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