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What to Say When: You Need to Persuade a Colleague

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
4 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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Asking a colleague to change the way they do part of a task so that your job is easier can be tough to do. This brief video demonstrates a successful approach to persuading a coworker to modify a process so that it benefits you, him or her, and ultimately the company or customer. You’ll get pointers on how to explain why you want something done differently, why doing it differently is desirable, how the change positively impacts the person whose help you’re seeking, and finally, how to show your appreciation for gaining their cooperation. Spend five minutes to find out how to be persuasive and appreciative.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone looking to present a change in work practice to a colleague

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