Online Training | 800‑258‑3837
Back to Course List

What to Say When: Someone's Not Doing What You Need

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
6 to 10 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen

Communication is key when working with an employee who is underperforming. This course discusses four reasons why people are not completing a task, and explores how to resolve each case. The video demonstrates, step-by-step, a communication strategy to help get a team member back on track. Learning how to be direct and clear when discussing tasks and expectations with an underperformer is key. Discovering which reason is preventing the task from being completed leads to a more productive conversation and helps team members succeed in their role.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Managers and supervisors

© Mastery Technologies, Inc.