What to Say When: Someone's Not Doing What You Need

Communication is key when working with an employee who is underperforming. This course discusses four reasons why people are not completing a task, and explores how to resolve each case. The video demonstrates, step-by-step, a communication strategy to help get a team member back on track. Learning how to be direct and clear when discussing tasks and expectations with an underperformer is key. Discovering which reason is preventing the task from being completed leads to a more productive conversation and helps team members succeed in their role.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers and supervisors

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management