Communication Skills: What Would You Say?

The need for effective communication skills is a cornerstone of customer service and leadership training programs; however, we often overlook it within our safety training programs. You may be wondering how training on communication skills fits into your safety training program. It's simple, if your employees observe one another performing unsafe behaviors, how do they handle it? Is your team comfortable providing safety advice to one another? Do you foster open communication between team members while performing physical tasks?

In this Video On Demand, a facility manager reviews the key points regarding talking to co-workers about safety issues. Each key point is accompanied by a video story illustrating a common communication pitfall, as well as an effective communication technique. These true-to-life stories will resonate with your employees and provide a go-to reference for effective communication techniques.

Don’t just teach your employees how to work safely, teach them how to talk about it. When we police ourselves, we can become complacent, but when we look out for each other, we are more likely to recognize and prevent unsafe behavior. Use this online training video to help your workers employ effective communication techniques in order to minimize negative reactions to critical safety suggestions.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Introduction
• Effective Communication Techniques
• Avoiding Negative Communication
• Minimizing Negative Reactions
• Conclusion

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management