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Customer Service and Sales: Working as a Team

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Product ID
crmlcssw_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Two co-workers working together Co-workers in the breakroom A man talking to the receptionist
Overview

Customer Service & Sales: Working as a Team

In today's marketplace everyone must constantly be on the lookout for a competitive edge and cannot afford to miss internal opportunities for improvement. The days of “that's not my job” are behind us.

This Video On Demand training provides an example of how a business can lose customers or fail to get new business because everyone is not working for the common good of the organization or the customer. Productivity is also diminished when we don't work across department lines to achieve mutual goals. The video helps learners to recognize their responsibility to the organization and customers, the importance of flexibility, treating internal customers well, and how organizations are viewed as a whole, not as departments, by customers.

When an organization is not functioning as a whole everyone is missing the chance to maximize their potential. This training course helps employees learn to work together, across department lines to achieve mutual goals.

his video was originally produced by CRM Learning as “We're On the Same Team, Remember?”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service and sales representatives

Topics
The course presents the following topical areas:
  • How Could This Sale Go Wrong?
  • Viewing Policy and Roles Too Rigidly
  • Lack of Respect
  • Failure to Serve the Customer
  • Conclusion

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