Patient Care: Treat 'Em Like Dogs

This video training shows employees best practices for good customer care in a medical office setting. Using a veterinarian's office and a physician's office as examples, this video compares best and worst scenarios for customer care.

Through video reenactments, viewers see examples of patient care and how patients perceive their treatment. Medical care is not just about the medical aspect, it is about the service to the patients. Viewers learn how the little things make a difference and add up to the patient's overall experience.

Use this video to educate employees on good customer service practices in a medical setting. Patients who feel cared for are more likely to return to and refer your office.

This course was originally produced by CRM Learning as “It's A Dog's World”.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All medical professionals

• Introduction
• Initial Patient Contact
• Reception
• Patient Care
• Follow Up
• Conclusion

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute