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Patient Care: Treat 'Em Like Dogs

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
14 to 24 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
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This video training shows employees best practices for good customer care in a medical office setting. Using a veterinarian's office and a physician's office as examples, this video compares best and worst scenarios for customer care.

Through video reenactments, viewers see examples of patient care and how patients perceive their treatment. Medical care is not just about the medical aspect, it is about the service to the patients. Viewers learn how the little things make a difference and add up to the patient's overall experience.

Use this video to educate employees on good customer service practices in a medical setting. Patients who feel cared for are more likely to return to and refer your office.

This course was originally produced by CRM Learning as “It's A Dog's World”.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All medical professionals

The course presents the following topical areas:
  • Introduction
  • Initial Patient Contact
  • Reception
  • Patient Care
  • Follow Up
  • Conclusion

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