Telephone Customer Service: Avoiding Monster Mistakes

When you call an organization you want to be greeted warmly, have your issues addressed accurately and promptly with a smile. This online training video demonstrates common customer service gaffes and provides examples of superior service.

Customer service can be a rewarding career with the right tools. This training video instructs learners on how to provide service customers boast about. Topics covered include using good communication skills, knowing your products and services, personalizing every call, listening carefully, encouraging and managing complaints. When you provide exemplary service the level of gratitude you receive from one customer will encourage you to provide the same high-level of service to the next customer.

Well-trained customer service professionals are an asset to any business; they leave a string of happy customers. Happy customers are likely to spread the word and do business with your organization over and again. Use this online video training and encourage your customers to spread the word regarding your excellent customer service.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those working in customer service looking to develop their telephone skills

• Introduction
• The Basics
• Complaints
• Service is Sales
• Conclusion

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute