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Telephone Customer Service: Avoiding Monster Mistakes

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Course Format
Video on Demand  Video On Demand
Product ID
crmltamm_vod
Training Time ?
20 to 30 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

When you call an organization you want to be greeted warmly, have your issues addressed accurately and promptly with a smile. This online training video demonstrates common customer service gaffes and provides examples of superior service.

Customer service can be a rewarding career with the right tools. This training video instructs learners on how to provide service customers boast about. Topics covered include using good communication skills, knowing your products and services, personalizing every call, listening carefully, encouraging and managing complaints. When you provide exemplary service the level of gratitude you receive from one customer will encourage you to provide the same high-level of service to the next customer.

Well-trained customer service professionals are an asset to any business; they leave a string of happy customers. Happy customers are likely to spread the word and do business with your organization over and again. Use this online video training and encourage your customers to spread the word regarding your excellent customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those working in customer service looking to develop their telephone skills

Topics
The course presents the following topical areas:
  • Introduction
  • The Basics
  • Complaints
  • Service is Sales
  • Conclusion

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