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What is Emotional Intelligence?

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Course Format
Video on Demand  Video On Demand
Product ID
crmlwiei_vod
Training Time ?
27 to 37 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
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Overview

Traditionally high intelligence quotient (IQ) was synonymous with success. Over the last 20 years or so more and more organizations are accepting emotional intelligence (EI) as the “edge” many successful leaders have beyond IQ. In this video training program world renowned emotional intelligence expert, psychologist Daniel Goleman, Ph.D., explains IQ has lost the power to predict who will be the best (in their field); EI ability is what separates them.

The first three of the five core competencies examined are self-awareness, followed by self-regulation and self-motivation. Once an understanding of the first three competencies is achieved the last two can develop, empathy for others and effective relationships. Effective relationships are achieved by developing the first four components.

Use this training to gain an understanding of the components of Emotional Intelligence and how to apply your understanding to cultivating effective business relationships.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees seeking training in relationship building

Topics
The course presents the following topical areas:
  • Introduction
  • Emotional Intelligence (EI)
  • Competency 1: Self-Awareness
  • Competency 2: Self-Regulation
  • Competency 3: Self-Motivation
  • Competency 4: Empathy
  • Competency 5: Effective Relationships

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