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Supermarket Customer Service

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
dgl11010a_vod
Training Time ?
8 to 18 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
4
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
_Digital-2000, Inc.
Course screen Course screen Course screen
Overview

A positive customer service experience helps boost your store’s sales. A sales team with the understanding of the friendly customer service techniques detailed in this training video will increase sales and improve customer relations.

This training details how to make your customers feel more welcomed. Detailing several customer service tips, this video provides examples of positive interactions with customers. Being friendly, staying calm, and knowing the retail rules of your store are key points. Loyal customers provide a store with steady sales. Because good customer service can affect the employees personally, this video also details techniques helping the associates interact with various types of customers.

By making the store experience work, associates are able to secure their own futures with the company. This training explains how employees can provide exceptional customer service that not only guarantees returning shoppers, but also provides the company with an increase in profits.

Key points are checked at the end of this training with a short quiz. Use this online course as a way to gain a more positive customer experience in your store.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Business owners or sales associates whom work closely with customers

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Service Tips
  • Rules in Retail
  • Conclusion

© Mastery Technologies, Inc.