- Product ID
- lplnacus_vod
- Training Time ?
- 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Abusive Customers
Abusive customers are an unpleasant reality in many workplaces. This video training course educates customer-facing employees about safely and effectively dealing with abusive customers.
This training shows viewers examples of verbal and non-verbal abuse. This video training then explores how to appropriately respond to abusive customers.
Use this video course to educate viewers about working with abusive customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Everyone in a customer-facing role
Topics
The course presents the following topical areas:
- Introduction
- Abusive Behavior
- Types Of Abuse
- Avoid Being Baited
- Response Techniques
- Recap
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