Award Winning Outbound Calling

Outbound call teams have only seconds to make an impact and capture the customer’s attention and engagement. If the first seconds of an outbound call result in customer distrust or confusion, the call is ended before it begins.

Focused on the six core principles that create a quality experience for the customer, this Award Winning Outbound Calling course demonstrates how to open, conduct, control, and conclude outbound calls to satisfy the customer and produce the desired outcome. Upon presenting the techniques for skillfully asking questions and actively listening to the customers’ answers, this course shows learners how to gain the customer’s trust and engagement while also gaining their commitment to take their intended call to action.

Use this course to elevate the quality and results of your company’s outbound calls.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Organizational employees whose job responsibilities involve making outbound calls to customers

• Introduction
• Call Opening, Asking Questions And Listening
• Call To Action, Gaining Commitment And Call Control
• Call Conclusion, Adding Value And Professionalism
• Recap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute