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Award Winning Outbound Calling

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Course Format
Video on Demand  Video On Demand
Product ID
lplnawoc_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Award Winning Outbound Calling

Outbound call teams have only seconds to make an impact and capture the customer’s attention and engagement. If the first seconds of an outbound call result in customer distrust or confusion, the call is ended before it began.

Focused on the six core principles that create a quality experience for the customer, this course demonstrates how to open, conduct, control, and conclude outbound calls to satisfy the customer and produce the desired outcome. Upon presenting the techniques for skillfully asking questions and actively listening to the customers’ answers, this course shows learners how to gain the customer’s trust and engagement while also gaining their commitment to take their intended call to action.

Use this course to elevate the quality and results of your company’s outbound calls.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Organizational employees whose job responsibilities involve making outbound calls to customers

Topics
The course presents the following topical areas:
  • Introduction
  • Call Opening, Asking Questions And Listening
  • Call To Action, Gaining Commitment And Call Control
  • Call Conclusion, Adding Value And Professionalism
  • Recap

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