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Email And Business Writing: Authoring Emails When Angry

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Preview Video
Product ID
sskuemae_vod
Training Time ?
3 to 7 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
4
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Overview

Email And Business Writing: Authoring Emails When Angry

This brief vignette discusses the importance of handling email when angry or upset with tact and diplomacy. It demonstrates different situations and the appropriate methods for responding to each in turn. Avoid the consequences of firing off an angry email by applying the tips presented in this course.

This Email And Business Writing: Authoring Emails When Angry course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

All employees using email

Topics
The course presents the following topical areas:
  • Authoring Emails When Angry

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