Email And Business Writing: Confidentiality

This course provides a brief overview of email confidentiality in the workplace. It gives some key points to keep in mind when determining if material is appropriate to be sent via email. Certain things should never be sent through email, and certain procedures should always be left for face-to-face interaction.

This Email And Business Writing: Confidentiality course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Confidentiality

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management