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Email And Business Writing: Jargon and Shortcuts

This course has been discontinued and is no longer available.
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3 to 7 minutes
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Email And Business Writing: Jargon and Shortcuts

This course on writing emails addresses the issue of using jargon and shortcuts. People unfamiliar with industry jargon may be confused by those terms in emails. Another tip in communication is avoiding casual shortcuts, such as the number 4, in place of “for”, and other shorthand text message abbreviations. These do not have a place in professional emails, and they can reflect poorly on the organization. Use this course to learn some quick tips on how to craft clear messages to customers.

This Email And Business Writing: Jargon and Shortcuts course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

All employees who use email for work

The course presents the following topical areas:
  • Jargon And Shortcuts

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