Email And Business Writing: Synchronous vs Asynchronous Communications

Email can be a great tool for business communication, however there are some situations when email is not appropriate. This video educates viewers about synchronous and asynchronous communication and provides examples of appropriate times to use each method of communication. Employees who regularly communicate with customers learn when to use email, pick up the phone or schedule a face-to-face meeting.

This Email And Business Writing: Synchronous vs Asynchronous Communications course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees, particularly employees who communicate with customers

• Synchronous vs Asynchronous Communications

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management