Five Phrases To Avoid In Customer Service
- Product ID
- sskuffph_vod
- Training Time ?
- 19 to 39 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 9
- Quiz Questions
- 20
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Five Phrases To Avoid In Customer Service
This Five Phrases To Avoid In Customer Service course teaches employees best practices for speaking with the public. Viewers learn how to make better phrase choices when dealing with customers and potential customers. Poorly chosen words by your employees can lose you customer goodwill and business.
Examples are given of how customers react when employees use the phrases to avoid. This video explains how changing your phrasing to a more positive response can significantly change how the customer reacts to the encounter.
It is important for your company to always put its best face forward when dealing with customers and potential customers. Employees who know how to make your customers feel positive about their communication with your business help your company to build and maintain good relationships.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All customer service reps, and others who work with customers
- Introduction
- I Don’t Know…
- We Can't Do That…
- You'll Have To…
- Just A Second
- No...
- Bonus Tip: Silence When Spoken To
- Face To Face Interactions
- Review
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