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Customer Service Words To Avoid

This course has been discontinued and is no longer available.

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Product ID: sskukwcs_vod
Training Time ?: 20 to 40 minutes
Language(s): English
Video Format: High Definition
Required Plugins: None
Number of Lessons: 10
Quiz Questions: 20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

Customer Service Words To Avoid

This Customer Service Words To Avoid course helps customer service representatives avoid upsetting a customer by using the wrong phrases. There are a set of words and phrases that tend to immediately upset people, even when they are said innocently. Learn how to avoid these negative words and provide a good customer service experience.

The sections of this course demonstrate different ways to help people communicate with their customers better. This starts with avoiding telling customers how to feel and sounding condescending, to suggestions on how to avoid things that make customers feel their representative is not listening. Use this course to teach customer service representatives how to deal with negative situations with customers, what they should avoid saying, and what they should say instead.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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