How To Have A Service Attitude

We have all heard about the power of positivity. Positivity is powerful. However, positivity is also a particular mindset, and while we are unable to control what happens to and around us, we can certainly control how we respond to a given situation. This course is aimed at anyone interested in improving their customer service skill set, or simply seeking a fresh perspective.

This How To Have A Service Attitude course takes a deep dive into attitude, and rethinking our approach in a professional environment, though it is certainly applicable to other, every-day situations and interactions. The course discusses choosing your attitude, visualizing success, resisting negative influences, and embracing change.

Utilize this course among all levels of the organization to strengthen morale and emulate a company-wide vision of positivity and innovation.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone, from the associate level through executive and senior management, has something to take away from this course.

• Introduction
• Choose Your Attitude In Advance
• Visualize Success
• Demonstrate Humor, Energy And Enthusiasm
• Resist Negative Influences
• Be A “Whatever It Takes” Person
• Embrace Change: Expect It And Accept It
• Be Grateful For What You Have
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute