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Improving Basic Selling Skills Part 3

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Video on Demand  Video On Demand
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10 to 28 minutes
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High Definition
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Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
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Mastery Training Content Network
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Improving Basic Selling Skills Part 3

This is the final part in the three-part video series covering basic sales techniques from A to Z. This third video presents the skills corresponding to letters R through Z. Utilize these basic sales skills to help you better connect with customers and stand out from your competition. As this is the final course in the series, the skills learned here should be combined with those you learned in parts one and two.

In this course, you will learn how no one can doubt the importance of a smile during a conversation. Smiling during a sales call is no different, as customers can hear a smile, even over the phone. This course also demonstrates the benefits of tie-down questions: questions that get the customer to agree with you and get them in the habit of saying “yes.” Other techniques taught in this lesson include how to “x-out” certain phrases that would reduce your credibility with prospective customers.

Use all 26 sales techniques during your day and see how they improve your customer interactions. As this is the final part in the series, it is the culmination of the skills you have learned. Start applying these tested techniques during your sales calls and you’ll set yourself apart from the competition.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Sales reps who conduct work over the phone

The course presents the following topical areas:
  • R - Rejection
  • S - Smile
  • T - Tie Downs
  • U - Understanding Needs
  • V - Vary Your Responses
  • W - Weak, Wimpy Words
  • X - X-Out Credibility Busters
  • Y - You Buy Or They Buy
  • Z - Z End (Be Creative)

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