Improving Basic Selling Skills Part 3

This is the final part in the three-part video series covering basic sales techniques from A to Z. This third video presents the skills corresponding to letters R through Z. Utilize these basic sales skills to help you better connect with customers and stand out from your competition. As Improving Basic Selling Skills Part 3 is the final course in the series, the skills learned here should be combined with those you learned in parts one and two.

In this course, you will learn how no one can doubt the importance of a smile during a conversation. Smiling during a sales call is no different, as customers can hear a smile, even over the phone. This course also demonstrates the benefits of tie-down questions: questions that get the customer to agree with you and get them in the habit of saying “yes.” Other techniques taught in this lesson include how to “x-out” certain phrases that would reduce your credibility with prospective customers.

Use all 26 sales techniques during your day and see how they improve your customer interactions. As this is the final part in the series, it is the culmination of the skills you have learned. Start applying these tested techniques during your sales calls and you’ll set yourself apart from the competition.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Sales reps who conduct work over the phone

• R - Rejection
• S - Smile
• T - Tie Downs
• U - Understanding Needs
• V - Vary Your Responses
• W - Weak, Wimpy Words
• X - X-Out Credibility Busters
• Y - You Buy Or They Buy
• Z - Z End (Be Creative)

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute