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How To Recover From Service Mishaps

This course has been discontinued and is no longer available.

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Product ID: sskusssr_vod
Training Time ?: 18 to 38 minutes
Language(s): English
Video Format: High Definition
Required Plugins: None
Number of Lessons: 9
Quiz Questions: 20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

How To Recover From Service Mishaps

A negative service experience does not have to end badly. Customer service professionals are often in need of a model to demonstrate how to truly resolve issues. Resolution goes beyond fixing the problem and is completely explained in this online training video.

This How To Recover From Service Mishaps course emphasizes the importance of retaining current customers who reach out to express service issues. Learners are taught how to go beyond problem resolution in order to preserve existing relationships. The six steps covered are rapid response, taking ownership, sincerely apologizing, solving the problem, managing feelings and confirming customer satisfaction.

Properly executed service recovery keeps your existing customers and elevates the reputation of your organization.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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