Resolving Conflict When: It's Someone Else's Fault

So you’ve just been blamed for something someone else did. What do you do? You may have tried to shift the blame back to the person in error. Unfortunately, this takes time and energy away from solving the problem at hand, and it may annoy the person who discovered the mistake. This video demonstrates how to accept the injustice and move on. Learn how to focus on solving the problem, instead of blaming a co-worker. After all, people rarely remember the person that made the mistake, but they certainly will remember the person who fixed it.

This course is part of the “Resolving Conflict When...” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees who want to learn to respond when a problem with someone’s work arises

• It’s Someone Else’s Fault

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