Conflict Resolution Made Simple

Unresolved conflict in the workplace fosters low morale and job dissatisfaction among employees. This online training course first illustrates the most common, but ineffective, ways that employees handle conflicts, and then offers constructive ways to approach conflicts.

The three most common but ineffective ways to handle conflicts include the following: winning a conflict, yielding to a conflict, and avoiding a conflict. Trying to win a conflict damages relationships and discourages cooperation. By yielding to a conflict, employees give in to demands without voicing their own needs and concerns, which can lead to feeling undervalued. Avoidance delays resolution and hinders important communication.

This course continues on to teach employees how to resolve conflicts constructively through collaboration. It explains practical steps to take, such as acknowledging the conflict and seeking mutual understanding. Viewers also learn what to do if attempts to collaborate do not resolve the conflict.

Learn how to create a more collaborative work environment by taking this online training course.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone who works in teams or on projects with others will benefit from this online training course.

• Introduction
• Ineffective Strategies
• The Steps To Conflict Resolution
• Neutral Mediation
• Conclusion

• Resolving Arguments In 1 Minute
• Managing Conflict In 1 Minute
• Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate