Online Training | 800‑258‑3837
Back to Course List

Email Matters: Opening and Closing Lines

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
3 to 7 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen

If you write countless emails a day, you might want to simply answer the email in a quick and efficient manner. The problem is this can create a cold and impersonal tone, which is not something you want for your business communications. Therefore, it is important to use a friendly greeting phrase and closing message in each email. Use this course to learn how to create a warmer and more personal platform for your business correspondence. This course demonstrates how to use the proper kinds of greetings. It is also a good idea to end each email with a closing remark, such as “sincerely,” “kind regards,” or a simple “thank you,” among others. These simple additions to your business emails can mean a lot your recipients, including customers and co-workers, and help create a friendlier line of communication.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees using emails

© Mastery Technologies, Inc.