Online Training | 800‑258‑3837
Back to Course List

Email Matters: Tools for Emphasis

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
4 to 8 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen

In order to create an effective e-mail, it’s important to use emphasis tools such as bold, underline or italics to convey one’s message. However, a little emphasis goes a long way. This training demonstrates the importance of not distracting the recipient from the main message with too many emphasized words. The training also focuses on the use of emoticons or emojis and whether or not they are appropriate at your organization. Learn the value of using emphasis in order to send effective emails within the workplace.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone using email at work

© Mastery Technologies, Inc.