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From Curt to Courteous: Mastering the 7 Touch Points of Communication

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Course Format
Video on Demand  Video On Demand
Product ID
tdocfctc_vod
Training Time ?
22 to 30 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
16
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
An employee working on the computer in the communication skills training video A man speaking with a customer in the communication skills traing video A smiling woman sitting at a desk in the communication skills training video
Overview

Communication Skills Training

The way we communicate with coworkers and customers sets the tone for workplace relationships. This communication skills training video teaches ways to communicate professionally, while sounding friendly.

Viewers will learn about synchronous communication, which is characterized as an immediate exchange that includes face-to-face dialogue, phone conversations, and instant messaging. Asynchronous communication, when one person contacts another expecting a delayed response, such as with email, voice mail, letter, and fax, is also explained. This course covers each of these methods of communication and illustrates how our voice, mannerisms, and choice of words affect others. For example, speaking in a monotone suggests boredom and insincerity, and crossing our arms during a conversation can come across as being defensive.

Become a more effective communicator by using the tips taught in this communication skills training course.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Everyone looking to develop business communication skills

Topics
The course presents the following topical areas:
  • Introduction - Understanding and Being Understood
  • Seven Touch Points of Communication
  • Communication Tools
  • Voice Mail
  • Face-to-face Communication
  • Communicating by Written Word
  • Review

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