From Curt to Courteous: Mastering the 7 Touch Points of Communication

The way we communicate with coworkers and customers sets the tone for workplace relationships. This communication skills training video teaches ways to communicate professionally, while sounding friendly.

Viewers will learn about synchronous communication, which is characterized as an immediate exchange that includes face-to-face dialogue, phone conversations, and instant messaging. Asynchronous communication, when one person contacts another expecting a delayed response, such as with email, voice mail, letter, and fax, is also explained. This course covers each of these methods of communication and illustrates how our voice, mannerisms, and choice of words affect others. For example, speaking in a monotone suggests boredom and insincerity, and crossing our arms during a conversation can come across as being defensive.

Become a more effective communicator by using the tips taught in this communication skills training course.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone looking to develop business communication skills

• Introduction - Understanding and Being Understood
• Seven Touch Points of Communication
• Communication Tools
• Voice Mail
• Face-to-face Communication
• Communicating by Written Word
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute