How to Handle the Irate Customer

Coping with irate customers is a position all service professionals are in from time to time. Do you have the training you need to effectively bring about closure? This online training video on dealing with irate customers provides you with all of the tools you need.

This video instructs learners on a four-point plan for handling enraged customers. The first point you learn is not to take a customer’s anger personally, it is not about you. Point two emphasizes use of the ASAP technique which is thoroughly explained. Point three acknowledges you will occasionally encounter a customer you cannot help even after doing everything right. Point four supplies you with a method to halt abusive language.

Completion of this training program leaves employees feeling self-assured and able to deal with even the angriest of customers.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone in a customer service-type role

• Introduction
• It's Nothing Personal
• Use the ASAP Technique
• You Can Satisfy Most of the People Most of the Time
• Use the Swear Stopper
• Bonus Tip: No Excuses
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute