How to Handle the Irate Customer
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 11 to 21 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Telephone Doctor
Coping with irate customers is a position all service professionals are in from time to time. Do you have the training you need to effectively bring about closure? This online training video on dealing with irate customers provides you with all of the tools you need.
This video instructs learners on a four-point plan for handling enraged customers. The first point you learn is not to take a customer’s anger personally, it is not about you. Point two emphasizes use of the ASAP technique which is thoroughly explained. Point three acknowledges you will occasionally encounter a customer you cannot help even after doing everything right. Point four supplies you with a method to halt abusive language.
Completion of this training program leaves employees feeling self-assured and able to deal with even the angriest of customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Anyone in a customer service-type role
- It's Nothing Personal
- Use the ASAP Technique
- You Can Satisfy Most of the People Most of the Time
- Use the Swear Stopper
- Bonus Tip: No Excuses