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How to Handle the Irate Customer

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tdochthi1_vod
Training Time ?
11 to 21 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
The host of the "How to Deal with Angry Customers" training video A woman holds up a shield while dealing with an angry customer on the phone A man calmly learns how to deal with an angry customer on the phone
Overview

Coping with irate customers is a position all service professionals are in from time to time. Do you have the training you need to effectively bring about closure? This online training video on dealing with irate customers provides you with all of the tools you need.

This video instructs learners on a four-point plan for handling enraged customers. The first point you learn is not to take a customer’s anger personally, it is not about you. Point two emphasizes use of the ASAP technique which is thoroughly explained. Point three acknowledges you will occasionally encounter a customer you cannot help even after doing everything right. Point four supplies you with a method to halt abusive language.

Completion of this training program leaves employees feeling self-assured and able to deal with even the angriest of customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone in a customer service-type role

Topics
The course presents the following topical areas:
  • Introduction
  • It's Nothing Personal
  • Use the ASAP Technique
  • You Can Satisfy Most of the People Most of the Time
  • Use the Swear Stopper
  • Bonus Tip: No Excuses
  • Review

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