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Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service

This course has been discontinued and is no longer available.

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Product ID: tdocssaz_vod
Training Time ?: 32 to 42 minutes
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 27
Quiz Questions: 10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

Get ready to learn how to bring home the sale. This online training video guides the learner through short lessons explaining an array of telephone sales techniques.

Twenty-six skills may seem like a lot, but the content is divided into small, easy to manage parts. Participants can chose to complete the training in one session or pick out the areas they need to work on. The programs begins with remembering to always ask for the time to talk, assuming they do may kill the sale before the customer hears your pitch. The course goes on to cover discipline, ”killer words,“ positivity and so much more. It ends with a reminder to be creative when faced with obstacles.

Learners who complete this course are better able to adapt sales calls to meet the needs of the client. When client needs are met, sales are created. Use this online training to refresh your sales staff with 26 techniques they can start using immediately.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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