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What to Say When: Conducting Interviews and Appraisals

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
5 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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Have you ever conducted an interview where it was difficult to get the candidate to get specific about their abilities? It is important to make sure you are clear about what you are asking in an interview. To get the correct information about what someone did in prior roles questions need to be directed towards the candidate in terms of what they did to make things happen at work, as opposed to what the outcome was, or their philosophy. This video presents a communication strategy to draw out details from your interview candidates. Use the interview techniques illustrated in this course to make selecting the perfect candidate a breeze.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Managers and supervisors who must conduct employee interviews

The course presents the following topical areas:
  • Conducting Interviews and Appraisals

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