What to Say When: Conducting Interviews and Appraisals

Have you ever conducted an interview where it was difficult to get the candidate to get specific about their abilities? It is important to make sure you are clear about what you are asking in an interview. To get the correct information about what someone did in prior roles questions need to be directed towards the candidate in terms of what they did to make things happen at work, as opposed to what the outcome was, or their philosophy. This video presents a communication strategy to draw out details from your interview candidates. Use the interview techniques illustrated in this course to make selecting the perfect candidate a breeze.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers and supervisors who must conduct employee interviews

• Conducting Interviews and Appraisals

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management