What to Say When: Haunted by the Ghost of Your Predecessor

You, as a manager, are trying to implement a series of changes within your team. However, you meet resistance and are told those changes will never be effective because the last manager tried the same thing and failed. So what do you do? It may be natural to get irritated by this, but remember some members of your team likely still feel some loyalty to your predecessor. This course demonstrates how to try and understand and learn from what your predecessor did and why they did it. When you understand what worked and what didn’t, you can make your own improvements and impressions. This course provides a communication strategy to use if you experience resistance from your team to your new ideas. Utilize the information here and learn how to banish the ghost of a previous manager.

This course is part of the What To Say When series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers who have a new work group or team

• Haunted by the Ghost of Your Predecessor

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management