What to Say When: You Have a Personality Clash With a Co-Worker

This course presents suggestions on how to resolve issues with another co-worker, without gossiping about them, or making up reasons that person has faults, to justify an issue with their personality. The training focuses on strategies for getting along, despite the fact any tensions existing. Learn communication strategies to encourage positive interactions with a person you don’t normally get along with, and learn to create more harmony within your team.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Any employee who may be struggling to work with another person because of a personality clash

• You Have a Personality Clash With a Co-Worker

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management