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What to Say When: Someone Disagrees With You

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Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
tdocwswsdy_vod
Training Time ?
4 to 9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
5
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

What do you say when someone disagrees with you? Do you engage them in an argument? This course illustrates how to avoid an argument and end on a positive note when someone disagrees with you. This course shows how using a communication strategy of asking the other person to explain their position, and then further questioning them until a resolution is reached can yield positive results. Disagreements, if handled improperly, cause stress and conflict. However, if handled with the strategies taught here, they can become far more beneficial.

This course is part of the What To Say When series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone who wants to learn how to communicate when some disagrees

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