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What to Say When: There's Conflict Between Team Members

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
5 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen

Conflict among team members is inevitable, especially when people are passionate about their work. This course runs through a conflict between two team members and demonstrates some strategies to help solve their problems. The course demonstrates to managers why it’s important to not pick sides during a conflict, and how to take charge of the situation. This training shows how to help team members redirect their focus on problem solving to remove tension from the conflict. Use the conflict resolution strategies presented in this course to help your team work together to solve issues and prevent them in the future.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Managers or team leaders who have to help manage conflict between team members

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