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Financial Services Business Skills

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Course Format
Video on Demand  Video On Demand
Product ID
tjhcfsbs_vod
Training Time ?
23 to 43 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Overview

Those working in financial services have to demonstrate business knowledge with clients and co-workers. This video training course provides a humorous look at the effective business skills specific to those working in banking and financial services.

This video educates viewers about the importance of good communication with internal and external customers. This training explores skills and techniques to improve business communication, including customer services basics, what to do when things go wrong, how to properly count money, and how to demonstrate professionalism.

Use this course to help your team learn to communicate more effectively, demonstrate confidence in problem solving, and deliver excellent customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Banking professionals or anyone working in financial services

Topics
The course presents the following topical areas:
  • Cross-Selling
  • Internal Communication Standards
  • External Communication Standards
  • When Things Go Wrong
  • Customer Service Basics
  • Professionalism
  • Counting Money

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