Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations

Everything has gone digital, and as a business, if you aren’t on-board, you will be left behind. Technology has forever altered the ways in which people conduct many transactions both in terms of their personal lives and in the business world, from communication to financial transactions.

This course dives into the digital transformation and the impacts on various facets of a business. It jumps into customer needs, how digital has transformed the workforce, and its transformation on operations.

Use this course among your organization’s leaders to facilitate a greater understanding around the technological shifts that have occurred, and how they can strategize, adapt, or brainstorm ideas to ensure business continuity and scalability as technology evolves.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This course is geared toward organizational leaders, from small and mid-size businesses to large institutions and complex companies with thousands of employees.

• Introduction
• Transformation Of Customer Needs
• Transformation Of The Workforce
• Transformation Of Operations
• Summary

• How Disruptions In Banking Affect Your Business
• Operations Management: Role Of The Customer And Supplier
• Small Business Management: Accounting