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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
19 to 26 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Vado Inc

Production, process, and quality have changed over time, as have customers’ expectations. This video training course teaches viewers about the basics and relationship of process and quality management.

This training explains how management and employees are involved in the improvement of process and quality. This video explores Juran and Deming’s contributions to the advancement of quality. Viewers learn about Total Quality Management, among other key concepts.

All levels of employees should be responsible to improve the quality of the goods and services offered by your company. This video educates employees about the history and main concepts for process and quality management.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees

The course presents the following topical areas:
  • Quality Experiences
  • The Artisan Era
  • The Industrial Revolution
  • Enter Statistics: Shewhart's Contributions
  • Japan's Turnaround
  • America Wakes Up
  • TQM to Now (TQM, 6 SIGMA, LEAN)

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