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Customer Service Supervision - Quality Matters As Much As Quantity
- Product ID
- vviscssq_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
It is important when managing customer service reps to not get too swept up by quotas and numbers. You want to make sure you are coaching reps to care about their customers and focus on solving their problems, not reaching a “number served.” This video shows you how one supervisor learns to develop service providers who care about their customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Customer Service Supervisors or Managers
Topics
The course presents the following topical areas:
- Quality Matters as Much as Quantity
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