Customer Service Supervision - Tell People What They're Doing Right
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Video Visions
Negativity can spread like wildfire, and when you only pass along negative feedback to your reps they may pass it along in their interactions with customers. Learn by example, as one supervisor learns how to coach his reps with positive feedback and constructive criticism, helping them remain motivated to help customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Managers and supervisors of customer-facing employees