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Customer Service Supervision - Tell People What They're Doing Right

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsst_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Overview

Negativity can spread like wildfire, and when you only pass along negative feedback to your reps they may pass it along in their interactions with customers. Learn by example, as one supervisor learns how to coach his reps with positive feedback and constructive criticism, helping them remain motivated to help customers.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Managers and supervisors of customer-facing employees

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