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Customer Service Supervision - Tell People What They're Doing Right
- Product ID
- vviscsst_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Negativity can spread like wildfire, and when you only pass along negative feedback to your reps they may pass it along in their interactions with customers. Learn by example, as one supervisor learns how to coach his reps with positive feedback and constructive criticism, helping them remain motivated to help customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Managers and supervisors of customer-facing employees
Topics
The course presents the following topical areas:
- Tell People What They're Doing Right
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