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Customer Service: You've Got Customers

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19 to 29 minutes
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Standard Definition Wide
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Closed Captioning
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Wrong Answer Remediation
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A waiter taking orders A waiter and a bus boy cleaning a table A waiter talking to a customer

Customer Service: You've Got Customers

We have all been there, when one of our team members knocks on the door, obviously upset. “An interaction with a customer turned quickly south,” they explain. “I tried my best to remain calm,” they say, “but customer XYZ was being impossible!”

It can be challenging to impress the need for action-driven service when the going gets tough. This video reemphasizes the adage that your customers are always right. Viewers hear from Michael, a college-aged waiter, as he deals with a table of “the regulars” and from his supervisor, Luigi, who explains how honesty, initiative and persistence on the job pays off.

Learn with Michael the customer service best practices that will take your service to the next level.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Customer service employees

The course presents the following topical areas:
  • Introduction
  • Be Honest
  • Listen Before You Sell
  • Follow Through On Customer Requests
  • Take Initiative
  • Conclusion

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