Online Training | 800‑258‑3837
Back to Course List

Customer Service: Avoid Costly Mistakes (Supervisor Tips)

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlacms_vod
Training Time ?
11 to 21 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

This video training course teaches managers how to better train their employees to provide good customer service. The customer service a company offers is as important as the goods or services they sell.

This video shows examples of customer service mistakes and how to correct them through coaching and management. Viewers learn the value of properly training their employees and how to empower them.

Use this video to educate managers on the importance of properly training employees in customer service. Employees with good customer service skills create satisfied customers, and satisfied customers help your business grow.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone interested in tips for managing employees who work in customer service

Topics
The course presents the following topical areas:
  • Introduction
  • Your Attitude Sets the Tone
  • Empower Employees
  • Turn Customer Problems Around
  • Conclusion

© Mastery Technologies, Inc.