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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlawac_vod
Training Time ?
25 to 36 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
12
Quiz Questions
11
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Can you be counted on? Are you reliable? These are questions often asked, either by your friends, family, or even those at your work. They are, in essence, asking whether or not you are accountable. They want to know if you will keep your word, not make excuses, and follow through with your responsibilities. While becoming a truly accountable person may seem difficult, this training video teaches you 10 behaviors and skills to help you become the accountable, and dependable, person everyone wants you to be.

Anybody can practice these behaviors at any time. Regardless of your position within your company, and regardless of the type of job you have, these behaviors are applicable. The more you practice them the more they become natural and consistent, and thereby the more people will feel they can count on you. These behaviors range from the simpler “learn from your mistakes” to the potentially more difficult “be ethical”, and this On Demand lesson helps you through all of them.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees looking become more accountable and effective team members

Topics
The course presents the following topical areas:
  • Introduction
  • Make Sure You Understand
  • Write and Speak Clearly
  • Do What You Say
  • Don't Make Excuses
  • Learn From Your Mistakes
  • Be Ethical
  • Take Initiative to Solve Problems
  • Serve Customers Professionally
  • Be a Team Player
  • Solve Your Own Conflicts
  • Conclusion

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