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Curing Negativity: Creating Positive Attitudes, Government Version

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Course Format
Video on Demand  Video On Demand
Product ID
crmlcpag_vod
Training Time ?
21 to 31 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
12
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

The morale and workplace environment in general, can be greatly affected by one's attitude. Attitudes affect the quality of work produced, a worker's productivity, as well as potential customer relations. Unfortunately, negative attitudes can quickly sabotage a workplace, and they may manifest in different people in different ways. You need to spot these negative attitudes in order to address and eliminate them; this training video helps give you those abilities.

There is more than likely an underlying cause for most negative attitudes. These causes must not be ignored, for if they are, they soon become worse and create more problems. Stressful situations may induce negativity in some, so these situations must also be addressed in order to replace negative tendencies with positive ones.

If the workplace is a negative environment, projects, if they are completed at all, may be completed poorly. Customer service may suffer. Morale may dwindle. All of these reasons lead to the obvious conclusion that negative attitudes must be replaced with positive ones in order for the workplace to function effectively. The information presented here gives you the techniques to identify, address, and replace the negative attitudes present in your workplace. Use this On Demand video and make your workplace a positive and efficient environment.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All government employees

Topics
The course presents the following topical areas:
  • Introduction
  • Types of Negativity
  • Recognize and Take Responsibility for Attitudes
  • Diagnose Attitude and Focus on the Behavior
  • Behavior Impacts Team Goals
  • Acknowledge Underlying Causes
  • Clarify Values
  • Replace Old Reactions
  • Practice New Responses
  • Address Stressful Situations
  • Follow Up and Model Good Behavior
  • Conclusion

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