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How to Discipline in a Positive Way

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Course Format
Video on Demand  Video On Demand
Product ID
crmlhtdi_vod
Training Time ?
25 to 35 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

As tempting as it may be to ignore disciplinary issues, they do not go away on their own. Ignoring them can impact the entire work atmosphere by diminishing team morale and performance. Preparation is the key to successful deliver y of individual corrective action. This online training video guides leaders through five easy steps to communicate disciplinary concerns in a positive way.

Handling discipline issues is never fun, but with tools to do it well everyone involved is treated respectfully and emotions are kept in check. This informative training video guides the learner on the path to confidently manage disciplinary discussions. The simple process is made up of five easy-to-follow steps; which include how to identify, analyze and discuss the problem, followed by documentation of the discussion and follow up.

When discipline is dealt with in a positive and encouraging way everyone wins; the associate, leader and other co-workers are able to move forward in a productive way. Watch this video and understand new ways to apply positive discipline and coaching techniques at your workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone responsible for coaching and development

Topics
The course presents the following topical areas:
  • Introduction
  • Positive Discipline
  • Step 1: Identify the Problem
  • Step 2: Analyze the Problem
  • Step 3: Discuss the Problem
  • Step 4: Document the Discussion
  • Step 5: Follow Up
  • Review

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