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Managing Workplace Conflicts, Healthcare Version

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlmwch_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Understanding the foundation of conflict and learning your reaction to it enables each of us to overcome conflict in any setting, including health care environment. This online training video examines conflict from the five most common conflict stances. Each is explained in correlation to the others.

To arrive at a winning solution it is necessary to understand the mechanics of conflict. Conflicts or disputes result from the real or perceived threat to one of our concerns. Once it's understood how the conflict originated each person takes on one of five conflict positions, each hoping to end it. Learn the five positions; recognize your conflict position and how to adjust it so all those involved walk away feeling good.

After all, the know-how to effectively resolve conflict creates healthy workplace relationships. Healthy relationships promote harmony and group cohesion allowing more concerns to be addressed before a conflict results.

This course was originally produced by CRM Learning as “Dealing With Conflict, Healthcare Version.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All health care employees

Topics
The course presents the following topical areas:
  • Introduction
  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Collaborating
  • Conclusion

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