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10 minutes
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Learning Planet
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Handling Conflict

Despite our best efforts, sometimes conflict happen, in personal and professional situations. The way we manage conflicts can impact whether the outcome is positive or negative. This video training course educates viewers about handling conflict.

This training demonstrates the conflict process. This video explores common causes of conflict and the impact of conflict. Viewers learn steps to act as a facilitator to help others resolve conflicts.

Use this course to help your team members boost their skills at handling conflict to achieve more positive outcomes.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course


The course presents the following topical areas:
  • Introduction
  • What Is Conflict?
  • The Impacts Of Conflict
  • Conflict Handling Techniques
  • Facilitator Role
  • Recap

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