Outbound Calling

Outbound calls are often made to generate sales and follow up with customers. This online training course teaches employees how to become more effective outbound caller, to increase sale and improve customer retention and engagement.

Viewers learn the importance of being clear about the objectives of their calls. The purpose of the call might be to obtain information, close on a quote, or follow up on a previous contact. If the caller isn’t sure about the intent of their call, the interaction will be ambiguous.

This course teaches employees how to start calls on a positive note. The opening of a call should be professional, short, polite, and consistent. Viewers also learn the importance of contacting the right person.

Complete this online training course for tips and techniques to help make your outbound calls more effective.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Salespeople will benefit from this online course

• Introduction
• Benefits Of Outbound Calling
• Customer Acquisition And Retention
• Cold Calling
• Steps To Making Calls
• Calling Tips
• Call Objectives
• Prepare Your Environment
• Making The Call
• Contacting The Right Person
• Recap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute