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Product ID
lplnpfim_vod
Training Time ?
9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
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Downloadable Resources
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Overview

Positive First Impressions

Businesses failing to create positive first impressions are at risk of damaging their image, reputation, and brand. This course helps companies prevent that from happening by showing customer-facing employees how to make a positive first impression.

Designed for employees who interact with customers by phone or in person, this course begins by spotlighting the importance of positive first impressions. Equipped with this insight, team members then learn how to positively affect the way a customer thinks and feels about the company within the first few seconds of the interaction. From smiling and using positive language to projecting a can-do attitude, employees learn how to prompt a positive first impression from every customer they encounter, regardless of the circumstance.

Use this course to teach your team how to maintain a good attitude and positively affect customers’ impression of the company.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Organizational employees who engage with customers in phone-based or face to face interactions

Topics
The course presents the following topical areas:
  • Introduction
  • First Impression
  • Maintaining A Positive Attitude
  • Focusing On The Customer
  • Positive Affirmations
  • Face To Face Interactions
  • Recap
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