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Problem Solving

Problems on the job and in the workplace are inevitable. However, the severity of a problem can be mitigated, and its solution expedited once employees learn how to proactively identify the problem and assess its solution.

Spotlighting the difference between a symptom of a problem and its root cause, this course shows you how to identify and tackle a problem without making it a mountain or a molehill. Collectively, the following modules in this course map out an easy-to-follow pathway for problem solving: Defining a Problem; Analyzing A Problem and Identifying Parameters; Problem Components; Cross Cultural Implications; Problem Solving Techniques; Evaluation, Implementation, And Review.

Use this course to teach all employees how to develop and apply effective problem-solving techniques.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Employees throughout the company

The course presents the following topical areas:
  • Introduction
  • Defining A Problem
  • Analyzing A Problem And Identifying Parameters
  • Problem Components
  • Cross Cultural Implications
  • Problem Solving Techniques
  • Evaluation, Implementation, And Review
  • Recap

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