Online Training | 800‑258‑3837
Back to Course List

Conflict Resolution in the Office

This course has been discontinued and is no longer available.
Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
marccrof_vod
Training Time ?
16 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
6
Quiz Questions
7
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Marcom, Ltd
Course screen Course screen Course screen
Overview

This Video On Demand training explores the common occurrence of office conflicts. This video explains the ways conflicts occur, and provides examples of positive conflict resolution techniques.

Resolutions that leave either party feeling short-changed can have long-term negative effects on your company. Anger, resentment, and escalation are just a few of the consequences of not appropriately resolving a conflict. Viewers learn to create resolutions that allow both parties to move forward from the conflict.

Even though conflicts are common to an office environment, they can be resolved effectively. Use this training to educate your employees to resolve conflicts and solve problems without creating confrontational and negative situations.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

All office workers

Topics
The course presents the following topical areas:
  • Introduction
  • Types of Conflict
  • Conflict Resolution
  • Confrontation
  • Consequences
  • Review

© Mastery Technologies, Inc.