Conflict Resolution in the Office
- Product ID
- marccrof_vod
- Training Time ?
- 16 to 23 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 7
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This Video On Demand training explores the common occurrence of office conflicts. This video explains the ways conflicts occur, and provides examples of positive conflict resolution techniques.
Resolutions that leave either party feeling short-changed can have long-term negative effects on your company. Anger, resentment, and escalation are just a few of the consequences of not appropriately resolving a conflict. Viewers learn to create resolutions that allow both parties to move forward from the conflict.
Even though conflicts are common to an office environment, they can be resolved effectively. Use this training to educate your employees to resolve conflicts and solve problems without creating confrontational and negative situations.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All office workers
- Introduction
- Types of Conflict
- Conflict Resolution
- Confrontation
- Consequences
- Review
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